Emergency Telephone Numbers in Spain & Madrid

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Emergency Telephone Numbers in Spain & Madrid

The caller must:

1. State the location where assistance is needed 

2. State their name and telephone number

3. State what happened, and if it is still happening 

4. State how many people need help

5. State if there are weapons involved

All emergency numbers can be made from any telephone (payphone, mobile or cellular of fixed-line) without the use of a phone card or money. 

European SOS 112

The number 112 can be dialled to reach emergency services - medical, fire and police - from anywhere in Europe. This Pan-European emergency number 112 can be called from any telephone (landline, pay phone or mobile cellular phone). Calls are free. It can be used for any life-threatening situation, including:

• Serious medical problems (accident, unconscious person, severe injuries, chest pain, seizure) 

• Any type of fire (house, car) 

• Life-threatening situations (crimes)

• SOS 112 website

Madrid Emergencies & Useful Telephone Numbers

• See the Paginas Blancas (white pages) for essential Madrid telephone numbers: Click here 

Madrid Tourist Police

Madrid central police station has a multi-lingual service catering specifically to the needs of visitors and non-Spanish speakers. 

Services include:

• help reporting a crime or filing a complaint
• psychological support to victims
• assistance cancelling credit cards and official documents
• contact with embassies and consulates
• communication with or help tracing family members
• assistance locating lost items
• tourist information

Languages spoken are English, French, German, Italian, Japanese and Arabic spoken.

• Servicio de Atencion al Turista Extranjero (SATE)
  At: C/ Leganitos 19, 28004 Madrid
  Open: 09:00-22:00
  Tel (24 hour support in English): 902 101 112 
  Website 
  Tel (office): 915 488 537 / 915 488 008
  For more information and a map: Click here 

24-hour Emergency Pharmacies

• To search for on duty chemists in Madrid: Click here select the area, "sólo farmacias de guardia" and "buscar"

Hospitals with Accident and Emergency Departments

• To search for more hospitals in Madrid: Click here 

Blood transfusions

Glossary of Emergency Words & Terminology

Understanding the Police Services

National Police (Policía Nacional): cover mainly urban areas across Spain. Their duties include dealing with terrorism, national security, protecting national and international dignitaries and combating crime with a national impact (spread across different regions). 

Civil Guard (Guardia Civil): is a military force that operates mainly in rural areas and is responsible for dealing with robberies, drug offences, murders and fatal traffic accidents. 

Local Police (Policía Municipal): cover towns and cities. In general they deal with traffic control and offences, lost property and crimes such as muggings and neighbourhood disputes.

Further Information

• AngloINFO INFOrmation Page: Help Lines in Spain
• AngloINFO INFOrmation Page: Lost & Stolen Credit Cards & Mobile/Cellular Phones in Spain