Madrid Utilities - Service Numbers

Problems with your telephone, water or electricity or gas? See this page of contact numbers for fault reporting and customer service in Madrid.

Water
Canal de Isabel II (CYII)	Emergencies	Tel: 901 512 512
	Customer Service	Tel: 901 516 516
	Open Monday to Friday from 08:30-20:00	Website
Electricity
Endesa	Central number	Tel: 915 881 000 Website
Iberdrola	Customer Helpline (24 hours)	Tel: 901 202 020
Iberdrola	Offices throughout Madrid province, see website	Website
Union Fenosa	Supplies both gas and electricity	Tel: 901 404 040 Website
Union Fenosa	To find nearest office, see the website	Website
Gas
Gas Natural	Emergencies	Tel: 900 750 750
	Customer Service	Tel: 900 760 760
	Meter readings	Tel: 900 770 770
Repsol YPF	Emergencies and advice:	Tel: 901 121 212
Repsol YPF	Customer Helpline	Tel: 902 448 400
Repsol Butano	Emergencies	Tel: 901 121 212
	Customer Helpline	Tel: 901 100 100
	Open Monday to Friday from 08:00-20:00 and Saturday 08:00-14:00
	Information on Butane Gas (in English)	Website

Telephone

Telefonica is Spain's largest telecommunications company providing customers with landlines, mobile network and Internet access. They have a dedicated service for English-speaking people in Spain and a comprehensive website in English:

Telefonica in English

Telefonica provide a telephone ordering service with English-speaking operators Monday to Friday between 10:00 and 17:00. You will need the following information to hand when you call:

Telefonica bill (or recent utility bill)
NIE and passport number
Bank account number

Telefonica Service	Number
Customer service	Tel: 902 118 247
Technical Support	Tel: 1002
General Enquiries	Tel: 1004
Directory Enquiries	Tel: 11818
International Directory Enquiries	Tel: 11825
International Calls	Tel: 1005/8